Canceled my account today

My story. I spent 4 hours on the phone today to get an rewards card issue resolved. All I got for my time was the run around.

It all started when the rewards card I was promised for signing up was sent to me in December. I activated it then tried to buy Christmas presents for my family. Card declined.

I have spent literally 20 hours since December trying to get my card replaced. Since I was laid off do to Covid virus I was going to get it resolved today. 4 hours later and speaking with numerous people I am now a former customer without my $150.00 rewards card.

To add insult to injury I have to pay $150.00 early termination fee. What a farce.

Does this company not realize you cannot treat your customers like this?

Sad days AT&T. You will run out of customers to cancel services in the near future.

Rant Over.