New Member
•
2 Messages
Change TV plan
I presently have the U-Family TV plan and I want to change to a Basic Plan plus HD DVR service, but I don't see how to do that on the website.
New Member
•
2 Messages
I presently have the U-Family TV plan and I want to change to a Basic Plan plus HD DVR service, but I don't see how to do that on the website.
skeeterintexas
ACE - Expert
•
28.3K Messages
5 years ago
While you can upgrade, you cannot downgrade on the website.
You'll have to call CS 1-800-288-2020. Ask for 'retentions'.
0
0
DragRacerX
Observer
•
6 Messages
5 years ago
Good luck with that phone number or any other means imaginable. I've been trying to downgrade my U-verse service since February...
1
0
karlgking
New Member
•
2 Messages
5 years ago
Thanks for the responses, but my problem is not solved. I have waited on hold at 800-288-2020 for over an hour and waited in the online "Chat", but I have never been connected with anyone from AT&T.
0
0