Complaint

@kateyez1900  thank you so much for contacting us, remember that we are here to help  you. Could you please send us as a private message your account number or the phone number related with it, in this way we can start an interaction. We look forward hearing back from you. @ATTCares

Can someone please tell me why I was misled (most would consider this lying) by James ***** about a plan, and then a floor manager named Mary-Anne ***** sent my complaint to outer space by saying "I would receive a callback"?

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I been getting the run around on why my technician didn’t show on twice for installation for internet twice in one week. They just put me on hold telling me they can't find out what’s going on with dispatch. I have direct tv which I loves and decide to bundle with internet can’t get nobody out to installation People told me your services was terrible but I said let me give it a try no representatives couldn’t help so I cancel internet and just order Comcast internet with no problem. Att is very unprofessional and it took me one minute to cancel internet but no call back from Management that I request twice still no call back. Had order number for April 23 and April 28 still no response. Terrible Service and Representatives and Mangers 

We were a customer of another internet provider. We had TWO salesmen come to our home while I was at work so they spoke with my wife. (I was on speakerphone) They made us some pretty good quotes on starting service with ATT and DIRECT TV. WE then cancelled SERVICE from our previous provider (PAID ETFS AND ALL SO JUST IMAGINE HOW MAD I AM) JUST TO GET A FIRST BILL OF TRIPLE our previous provider. THIS was for ONE MONTH OF SERVICE MIND YOU. WE Have called in on about 6-8 OCCASIONS and we just got the RUN AROUND. ONE morning we FINALLY got someone in Customer Service to open up our account and they EVEN said WOW THEY have you on the COMPLETELY WRONG EVERYTHING AND THEY HAVE BILLING ERRORS ALL OVER this account. THEY SAID THEY WOULD ESCALATE TO THEIR SUPERVISOR. SUPERVISOR THEN GOT ON AND SAID WOW THE ACCOUNT WAS JACKED UP ALSO. They said they were going to RESOLVE the issue and get back to us >>>>>NOTHING Absolutely NOTHING WAS DONE. CALLED BACK IN and the REP stated that we HAD TO START A NEW ACCOUNT. AT THIS POINT I AM wondering If CORPORATE should have gotten a CALL BUT NOOO WAY.  THEY CAME OUT AND GAVE US  (A technician came out) and installed a new box because now we are under U-VERSE .NEW box. BUT HE THEN STATED that we have a new account but OLD account number. HE EVEN SAID HE HAS NEVER seen this happen. BOY DO WE FEEL DUMB because that was ALSO a red flag He stated that we should call the office and inquire. We THEN SPOKE WITH a representative from RETENTION on the (NEXT DAY AFTER BEING ON THE PHONE FOR ALMOST @ HOURS) who promised that we would be getting a call from managers because she was creating a CASE. SHE ALSO STATED that she SAW THAT OUR ACCOUNT WAS JACKED UP .BECAUSE NOW WE HAVE A NEW AND OLD ACCOUNT. I COULD go on but I AM NOW EXTREMELY UPSET because now NOT EVEN 30 days in we now have a PAST DUE letter GUESS FROM WHERE? YES OUR OLD ACCOUNT. I cannot BELIEVE that WE ARE even going through this. THERE IS SOOOO MUCH MORE TO THE STORY. I NEED TO SPEAK WITH SOMEONE FROM CORPORATE AND I would like to file a big COMPLAINT because I cannot believe this IS HAPPENING IT IS UNREAL. NOT TO MENTION WE ALSO HAVE received in the mail a $400 contract EFT fee from ATT   BECAUSE THEIR employee STARTED US A NEW ACCOUNT WITH U-VERSE (STILL ATT THOUGH). I would REALLY HATE TO GO TO SOCIAL MEDIA about this REALLY I WOULD HATE TO HAVE TO TELL THE DETAILS OF THIS NIGHTMARE for a NEW CUSTOMER. PLEASE I NEED THE NUMBER ,EMAIL, ADDRESS FOR CORPORATE PLEASE.