Complaint

When I decided to pick up DirecTV/U-verse I was told that the bills would be combined with my wireless bill, thus one bill. Here we are months later, there is still a credit on the wireless, a debit on the U-verse/Internet. Every 30 days the TV service gets cut off and I spend hours on the phone or in a chat. When on hte phone, it usually takes 4-6 calls to get the message across because this large telecom seems to have problems with dropping calls, ON THEIR END. When in a chat, we usually are dealing with foreign nationals until they become perplexed and you are passed on to someone else. ATT does not know or understand what customer service is for a business. I have never been so dissatisfied with any company at any time in my entire adult life. They have your phone number so one would think that if there was a disconnection that they would call you back but nope, you call back and have to start all over again with new people. It is truly sad folks. I do believe it is time to go back to the larger wireless company and another Internet/TV provider becasue it seems AT&T does not care about their customers. If they did, I would not have been fighting this problem for over 3 months.