Tutor
•
4 Messages
Credit for no service during hurricane Irma
I had no service for about 12 days during and after hurricane Irma back in September. I called during the outage and was told that AT&T would be issuing credits and all I would have to do is call. That's my first issue - I, or anyone else, shouldn't have to call. The credits should be issued automatically! I called once my service was back up and the customer service agent figured out the dates that my area had no service (They have the capability of knowing the exact time and date the service was off and back on. Once again showing that AT&T should be automatically issuing credits to their valued customers, not making us call.) The customer service agent said that they would issue me a credit for the days without service and it would take 1 to 2 billing cycles. Two billing cycles have come and gone and I have still not received a credit on my bill. I called again today and was told it would be escalated to find out why I haven't received a credit yet. I still don't understand why I have to continue to call to get a credit for service that I never received, but AT&T will continue to automatically take my full payment out every month with no problem!?
DIRECTVhelp
Community Support
•
255K Messages
7 years ago
Hello @JenRushworth!
I greatly apologize about the troubles you are having with getting the credit applied to your account. I will take a look and get it applied myself. Please send a private message with your account info so I could look further into this please.
Thank you for reaching out to use via AT&T Forums! I look forward to hearing from you!
Johnathan, AT&T Community Specialist
0
JenRushworth
Tutor
•
4 Messages
7 years ago
Thank you for your fast response to my issue. My account number is
*****. My address is ***** Margate, FL 33063.
If you need additional information, please let me know.
Thank you,
Jennifer [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
0
0
DIRECTVhelp
Community Support
•
255K Messages
7 years ago
Greetings Jennifer!
I apoloigze, but the private information you posted was blocked out by the website. Please send a private message with the information so I can further look into this concner for you.
Thank you for your time! I look forward to your reply!
Johnathan, AT&T Community Specialist
0
0
ATTDmitriyCM
Community Manager
•
10.5K Messages
7 years ago
Hello @JenRushworth
I apologize for the confusion. To send a private message click here (you will need to log into the Forums online, please do not reply to the email notification). In your message, please include your full name, phone number, account number and the best time you can be reached.
Please let us know if you have any other questions.
Thank you,
Dmitriy
0
JenRushworth
Tutor
•
4 Messages
7 years ago
Thank you for getting me my hurricane Irma credit! I appreciate it!
0
0
JenRushworth
Tutor
•
4 Messages
7 years ago
Thank you Dimitry for getting the credit applied to my account!!
0
0