Customer Service Not Honoring Prom Price Offered !

I would appreciate someone from AT&T contact me regarding my recent experience with Customer Service representatives. After several years as a AT&T U-verse customer it almost feels as if AT&T would rather we take our business elsewhere.

My current U-verse promotion pricing is coming to an end, so I have called Customer Service three times to attain a new rate for a one year contract.

- I called Customer Service on 01-05-2016 and asked to have my current promotion extended for another year. The At&T representative told me my current promo was not available and said the best   she could offer was $79.00 plus taxes and fees to keep my current services of  Internet 24mps Max Turbo and Voice 250. I was unhappy with the increased cost and declined the offer.

- I called Customer Service on 01-06-2016 to ask about possible bundle options to continue my U-Verse service. I was again told that the best deal for my current U-Verse service of  Internet Max    Turbo and Voice 250 was $79.00 plus taxes and fees. Another option offered was to downgrade the internet speed to 18mps Max Plus and Voice250 for $69.00. I told the Customer Service  representative I would need to speak to my wife and call back with a decision. I asked if I needed to call back to him directly to get this pricing, he assured me that the pricing and our conversation  would be noted on my account and anyone I spoke with could take care of setting up the new contract at the offered pricing.

- I called again on 01-07-2015 and spoke with a Customer Representative about any new promos and about a new one year contract at the previously offered prices. I was told that she could not offer me the same pricing promo that I had been offered the previous two days. I asked to speak with her Manager (Kenneth *****). He told me that he could not offer the same pricing that I had been offered twice and also assured that it would be made available to me. He offered a credit to make up the difference, but I explained about the problems I had last year with promo pricing that disappeared and credits offered that where short of the extra costs. I asked him to honor the offers made of either the $79.00 Max Turbo package or the $69.00 Max Plus package.He declined to honor the offers! I don't trust what I am told anymore by your agents. I had a terrible experience last year with trying to secure a new one year contract. I am asking AT&T to honor what was offered, I wanted a monthly bill that was consistently the same each month, no credits, just honor what two of your agents have offered me. This again has become a painful process just to remain AT&T customers.

Please advise,

Randal [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]