Contributor
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1 Message
Damageg to my lawn
AT&T technicians damaged my lawn while laying fiber cables almost 5 months ago. I've since been calling AT&T to get repairs done, sometimes I get through to a rep who either no idea what they are doing, or is unable to connect me to the correct department. Reps get frustrated that they can't get the right person on the phone to help me, and so they disconnect the line. If/when I get to the right person, I'm lied to, that some one will come out the next day or call me. I've called several times and has even talked to managers, who have shown no concern to my issue. To date, nothing has been done. I'm beyond frustrated at this point! I will make sure all my neighbors, friends and family know to stay away from AT&T's products, and if they damage your property, get the technicians names, badge#s, pictures, whatever you can get your hand on and call AT&T's Repair Dept right away. They have several ph#s, ot sure why, but dirty businesses normally do, so here you go 800-246-8464 opt 8, or 877-737-2478.
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi There @worstco.ever
We do have your back, when accidents happen and we can help.
To file a Property Damage Claim, all you need to do is contact our claim center at 800-894-0374
Before you file, please take a look at the following items that you need:
Once your claim is filed, you can follow up with this number: 855.462.6537
Thank you very much for bringing this to our attention. If there is anything else that you need, please do not hesitate to reach back out.
Matthew, AT&T Community Specialist
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worstcoever1
Contributor
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1 Message
6 years ago
Update to above post:
A few days after I posted this complaint, "someone" came around my yard and put down some grass seed or something covered in cheap straw in the damaged area. Since then, I've spent hundreds of dollars in water bill charges trying to get my lawn back to pre-damage state... and... voila! several weeks have passed now and a few blades of grass showed up, 80% of the stuff they put down was weeds and crabgrass - lots of crabgrass, so, I've been pulling out this stuff for weeks now.
THEN, today I come home and there's a carpet of cheap looking stuff strewn around in the area. Then, I review the video from the camera in the back of my house, and, wow! these guys are driving a piece of machinery right on my healthy sodded lawn, back and forth, tearing apart my healthy lawn trying to put down this stuff. And, no shame at all! They have the audacity to drive this piece of machinery all over my healthy lawn, between mine and my neighbors house, all over! to get to this already tore up area!!! Wow! INCREDIBLE!!!
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