DirecTV - Leaving after 28 Years (Feedback)

Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback...

I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition.  Overall, we have loved the service, very few weather (or other) interruptions, numerous options and great/fast channel guide.  We’ve often times had all the movie channels and purchased the NFL Game Pass.  You recently lost the NFL Game Pass unfortunately.

Over the past 10 years the price kept going up, we had to call every 6-12 months to search for customer loyalty deals, new customers always had better offers/options and we weren’t ever proactively notified to get deals, just price increases.  This gets tiring after years of having to play this game.  Then the deals stopped, and we had to call 2-3 times or threaten to cancel, then we’d get an extension on a deal (or a new one) after the front-line folks would transfer us to the Loyalty Department.  Then, these deals eventually slowed down and we had to cut channels and still paid more.  It has gotten worse with AT&T honestly.  Just like with work, AT&T has a good product, but lousy service (I have run IT departments for years, so I’ve often worked with AT&T).

Finally, we decided to move to YouTube TV, then the offers started coming out of the woodwork to try to keep us, but at this point, we don’t want to keep doing business like this, and honestly, it’s still too expensive.

You had a loyal customer for 28 years and we pay over $2000/year ($56K from us alone over 28 years) and it’s a sunk cost for you, without doing much of anything and you have finally lost us.  It (Edited per community guidelines), we loved the product and options, but just not worth it overall.  If this is happening with others, that $2000/year for nothing will add up.

Thanks for the great product and years of service, but it’s time to leave.