Contributor
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1 Message
DISGUSTED WITH AT&T U-VERSE READY TO CALL IT QUITS.
I received an email on 12/25/14 stating that my bill would be due on 01/09/15. The amount due was $159.46. I received another email tonight stating that my U-verse bill was ready to view (which I found extremely odd) and the amount due is $326.40 due 1/16/15. I went online to see what the issue was and my online bill is showing the $159.46 past due (not due to 01/09/15) and a current bill of $166.00 and some change. The online bill showed a billing cycle of 12/20-12/24.
Now I'm seriously confused. Not sure what's going on with AT&T but I'm ready to cancel my services and report them to the better business bureau. The past few months have been inconsistent with them. I hate their customer service. I've been with them for two years and have not had any issues. All of a sudden things are ridiculous and out of control. I have had nothing but issues last few months with At&T.
jmw1997
Contributor
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1 Message
10 years ago
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mibrnsurg
Expert
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4.3K Messages
10 years ago
Contact ATT Customer Care on the link in my signature.
Send them a private message, on this link, and they should be able to give the help needed to solve your billing goof-ups problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done.
Include your account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply.
I've had Uverse TV/internet for more than 6 years and have not had 1 billing problem. These folks are great at unsnarling problems like yours. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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shini_tenshi
Contributor
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1 Message
10 years ago
After reading various posts, I am very thankful that my issue is over $10, rather than hundreds. I sympathize with you because I've also had AT&T Uverse for the past 20 months and haven't had any issues until now - billing issues with them in the past couple of days. Attempted phone customer support and chat support online, and glad that I've found this forum to attempt to contact someone by email and maybe get better results than chat. I am also ready to find another provider, because all businesses lie, but AT&T seems to be the worst of the worst.
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texastaverniers
Contributor
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1 Message
10 years ago
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skeeterintexas
ACE - Expert
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28.3K Messages
10 years ago
There is a $30 reconnect fee on each service that has been disconnected due to not paying your bill on time.
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EddieChaCha
Contributor
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1 Message
10 years ago
Same here. I have been with Uverse since they came into my area. One competitor recently made a great offer, so I called to see what Uverse could do. They agreed to essentially match the price and the package. Less than a week later I noticed several of the channels were removed. Then today they sent an email announcing "new terms" which were not discussed and to which I would never have agreed. They lied, saying I received another received. They also gave me less than we agreed and charged more for it. They also slipped in an amendment to the contract without my consent that will charge me over $250 if I cancel. I am livid and it will take some work for them to keep me now.
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