Does AT&T Universe Customer Service not have anyone that can correct a Billing issue ?????

On 11/07/2017 I confirmed by phone a new contract agreement with Kay for a "Loyalty Offer Bundle" of $85.00 plus taxes for my services with a one year agreement.

On 12/14/2017 I "chatted" on the internet with Juan M. about my over billing issue. He agreed he could correct the billing mistake and issued me the order # K3707559.

On 12/20/2017 I spoke by phone to Robin B., was switched to Victory who identified himself as being in the Loyalty Department. I was switched again to Vinnie B. who said he was researching the account and computer screen conversation and notes. He assured me he would have credits issued and correct the issue establishing my original agreement of $85.00 plus taxes and gave me order #K04584715,

On 12/29/2017 I spoke with Mark who identified himself as being the Manager of the Loyalty Department. Again I was assured that after reading all of the descriptions on my account he understood what was happening to my account and saw the error. He would "manually" issue refunds and correct my billing amount. He even offered to give me his employee number which was 10 ( impressive huh such a low number ). Yep I felt this one coming too.

On 01/11/2018 I spoke with Margaret. Same story.

Today 1/17/2018 today I spoke with Lee. She was honest with me. She couldn't help me with my issue but she would reestablish my TV service.

Now during all of this time AT&T has done a Trojan job of reminding me that my account is past due both by phone calls and messages on my TV. 

Since 11/17/2017 I have made four different payments on my account of the original agreed upon price and spoken to a basket full of Customer Representatives.

Beware people...beware