Tutor
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2 Messages
Double billed
I have had nothing but problems with ATT billing over the past 60 days. My account was double billed in September 2016. Refund was issued, but added to my October 2016 bill.I have disputed the charge with my credit card company. November bill now reflects a doubling of my October bill. I am being overcharged by over $400.00. I have spent 5-1/2 hours on the phone with 5 different ATT representatives. I have been hung up on once, and placed on hold for over 45 minutes by another. A formal complaint was filed with ATT on 10/31/2016 (without a single response)
ATTDmitriyCM
Community Manager
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10.5K Messages
8 years ago
Hello @thayes41800
I'm sorry you're having some billing issues, I can definitely understand how frustrating that could be. Our team will be happy to help you with whatever we can! I have created and escalated a case for you and one of our specialists will be contacting you shortly. In the meantime, please feel free to send me a private message or reply here if you have any other questions or concerns.
Thank you,
Dmitriy
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DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hi @thayes41800,
Sorry to read of the trouble you are having with the bill. We can help and just sent you a private message via the community forums. Click here to reply back and let us know via this thread one you have replied to the PM.
-ATTU-verseCare
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thayes41800
Tutor
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2 Messages
8 years ago
The mess continues. A helpful social network rep straightned out the mess one day after my complaint. However, the next day, another (very rude) ATT rep called and said problem was not resolved. When My November bill included my unpaid October balance (the amount corrected by social network rep) , a late charge and a November balance $20.00 per month higher than my rate. WHAT DOES IT TAKE TO CLEAN THIS MESS UP WITHOUT CANCELLING MY SERVICE??? I have filed a complaint with both the Michigan State Attorney General and Utility Commission. The lies and miscommunications with ATT is making my head spin.
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