Drop line extends from telephone pole over my swimming pool to roof. VIOLATION OF CITY BUILDING CODE

The ATT line that runs from the telephone pole to my house extends over my pool in Sheman Oaks. That is a serious violation of the Los Angeles City building code.   And dangerous to my kids who swim in the pool. I have called Uverse Tech support untold times to get ATT to redrop the line.    So far three technicians have come to my home in  a span of 48 hours. When they arrive the are clueless why they are here. When I explain that they need to redrop the line from the pole each one states they are not certified to drop lines from telephone poles. How do I solve this problem? Is there a way to speak to someone who is knowledgeable and capable of scheduling the proper technician?