Tutor
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2 Messages
Experienced Poor Service
If you have experienced poor service, please click/tag/add to this thread. When I entered this community, I didn't expect to read some of the complaints which were like looking in my u-verse nightmare mirror. It is time for the u-verse team to fix these concerns.
ms_unicorn
Former Employee
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223 Messages
11 years ago
Hello, sandersad!
Thanks for posting. I'm sorry to hear you've expereinced poor service. We would be happy to look into this and remedy the situation, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns.
-Mariana
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armcinto
Tutor
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4 Messages
11 years ago
I have had u-verse internet and ATT landline for years and not had any complaints. Last week I added u-verse TV and phone for bundled services and have had nothing but problems. The telephone did not work at all. I had to figure out what was wrong after several hours on the phone with customer service. The hard wired TV was installed on a TV that I never watch - only to watch tapes and DVDs. The components were disconnnected and not reconnected so that I now have no use for this television. The hard wired internet does not work and the wireless is sluggish and drops connections. The third technician is coming today. We shall see if he will correct the problems without wanting to charge me.
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ATTJulieCS
Former Employee
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61 Messages
11 years ago
@armcinto , how did the technician visit go? Please let us know if you need further assistance.
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armcinto
Tutor
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4 Messages
11 years ago
Hi Julie,
Thank you for asking. The third technician visit on Monday went very well. This technician (Byron) was experienced and fixed everything the way it was supposed to be installed in the first place. He spent 3 hours (until 8 pm) and then asked if there was anything else he could do for me. He left his name and phone number should I have any more problems or questions. I would like to give him a recommendation.
The technician on Friday afternoon, on the other hand, was rude and impolite. He did not give me his name. He either did not know his job or he was in a hurry to get home on Friday afternoon or maybe a combination of both. - He almost cost you a customer. And he did not care. He was not going to fix the incorrect installation without charging me for it. The only reason I did not cancel all AT&T services on Friday was because the cancellation department took too long to come on the line and I had to leave the house.
But it's all good now. Byron has saved the face of AT&T in my eyes. Please give him a recommendation.
THANK YOU!
Astrid?
[edited for privacy]
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sandersad
Tutor
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2 Messages
11 years ago
Don't get relaxed....it is only the beginning of your problems. It will happen again and again. If you read the posts of others and exclude the ones implanted by A T ^ T empoyees, you will know the uverse problems are universal. Instead of A T & T trying to smooth it over with script written responses, they should genuinely address the problem for customers.
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PaleoKurt
Teacher
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13 Messages
11 years ago
"Click here to message customer service" only to have a customer service team PM you back saying they will get a hold of you in 48hrs, but never actually do it, OR PM you back after that 48hr window when you ask why no one called or Emailed. Great stuff!
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