1) BIGGEST MISTAKE I EVER MADE IS CHANGING FROM SPECTRUM TO ATT U-VERSE.
2) My TV had an error message to "restart receiver" after just being installed at the end of 11-26 / today is 12-12
3) Followed directions online (UNSUCCESSFULLY) to restart the receiver
4) Went all day with no television service
5) Called ATT in the p.m. to troubleshoot, the representative had a high pitch / unclear voice / I had to ask her to repeat herself several times to understand what she was saying.
6) Representative had me running all over my house pushing buttons / unplugging / re-plugging / checking the color of lights / looking for dots; then wanted to schedule to re-install new equipment.
7) Upon installation a few weeks ago I requested basic channels which did not include half the variety Spectrum offers, so I had to call to add more channels; increasing the price of my package.
😎 The person who installed the service (upon departure) stated the company was out of instruction booklets / briefly (impatiently) explained out the remote works / left a "fine print" channel guide too small to read / updated something in my iphone then left.
9) The next problems was, my iphone wouldn't receive email so I had to troubleshoot that also
10) I am NOT A SATISFIED CUSTOMER to say the least and my friends will know about it. I never had this kind of keystone cop routine with Spectrum....EVER.
11) Picture quality also is not as good as Spectrum
12) As far as recent events are concerned, I am now wondering if the sales rep lied to me about the service going out - not to mention up in price "only" $10.00 after the first year; especially after reading another unsatisfied (disabled) customer's comment about paying over $200.00 / mo. for ATT. Needless to say I have been with ATT less than 1 month and I am beyond ready to kick them to the curb.
laparsons
Contributor
•
1 Message
6 years ago
1) BIGGEST MISTAKE I EVER MADE IS CHANGING FROM SPECTRUM TO ATT U-VERSE.
2) My TV had an error message to "restart receiver" after just being installed at the end of 11-26 / today is 12-12
3) Followed directions online (UNSUCCESSFULLY) to restart the receiver
4) Went all day with no television service
5) Called ATT in the p.m. to troubleshoot, the representative had a high pitch / unclear voice / I had to ask her to repeat herself several times to understand what she was saying.
6) Representative had me running all over my house pushing buttons / unplugging / re-plugging / checking the color of lights / looking for dots; then wanted to schedule to re-install new equipment.
7) Upon installation a few weeks ago I requested basic channels which did not include half the variety Spectrum offers, so I had to call to add more channels; increasing the price of my package.
😎 The person who installed the service (upon departure) stated the company was out of instruction booklets / briefly (impatiently) explained out the remote works / left a "fine print" channel guide too small to read / updated something in my iphone then left.
9) The next problems was, my iphone wouldn't receive email so I had to troubleshoot that also
10) I am NOT A SATISFIED CUSTOMER to say the least and my friends will know about it. I never had this kind of keystone cop routine with Spectrum....EVER.
11) Picture quality also is not as good as Spectrum
12) As far as recent events are concerned, I am now wondering if the sales rep lied to me about the service going out - not to mention up in price "only" $10.00 after the first year; especially after reading another unsatisfied (disabled) customer's comment about paying over $200.00 / mo. for ATT. Needless to say I have been with ATT less than 1 month and I am beyond ready to kick them to the curb.
0
0