Contributor
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1 Message
Fiber coming to neighborhood but I'm being left out... help!
Hi, Heartland Midwest has been in my Overland Park, KS neighborhood this past month laying fiber for the upcoming Gigapower product .. the only problem, they are not coming to my house and I need to know who to contact to ensure my home will be included.
So here's what I think is happening. I build a home in an established neighborhood about 7 1/2 years ago. For some reason, my address doesn't show up in many online databases and I think AT&T is not even aware I exist. When I search my neighbors homes, for instance, it says they have Uverse available but when I search my own address they do not offer it.
Who can I contact to make sure fiber gets run to my house while they are in our neighborhood doing work? When I say they are coming to every other house I mean... they are laying it to all of the 205 homes in my subdivision EXCEPT for me! Please help!!!
Brenda
JefferMC
ACE - Expert
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36.9K Messages
10 years ago
Please click this
U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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