Free tv promo is a lie

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@Eddie381 wrote:
I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And worst of all the internet goes out during a certain during the day and it magically comes back in a couple of hours later.

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Contact ATT Uverse Care on the link in my signature.

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service Internet and device promo problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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@Eddie381 wrote:
I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And worst of all the internet goes out during a certain during the day and it magically comes back in a couple of hours later.

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@Eddie381 Maybe the Visa gift card will have the amount on it for the TV so you can go buy it?  I'm sure AT&T doesn't stock TV's to ship out so you will have to go purchase it somewhere.

As an example, I purchased a mattress set from Denver Mattress and it came with a free 32" HD TV.  When I went and picked the mattress set up they gave me a form to complete and mail in.  Then they mailed me a card and another form to go to Best Buy and pick up the TV.

Just sayin'