DIRECTV Community Forums

get directv and cancel u-verse tv

I talked to representative to cancel u-verse tv after getting directv installed. I returned the u-verse equipment. However, my billing has not been updated and my u-verse tv bill still comes. I also chatted with representative and he promised to fix it and refund money paid for u-verse after cancellation. I want to stop to have the u-verse bill and my money refunded

Responses

Constructive

Employee

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34K Messages

5 years ago

did you cancel in the middle of a billing cycle? even canceling 1 day into the cycle you pay the full month they dont pro rate srvice.how long did you have the uverse? there could also be early termination fees associated with it as well

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

2

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C

CFL

New Member

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2 Messages

Hi, No, I called on Feb 24 to cancel, return equipment on Feb 25, but I am still getting the bill due tomorrow. My contract has ended in December because my promotion period was done and i am paying 60 bucks more for the U-verse since January. I switched to directv at ATT at a costoc store in February after the contract was done. I was also confirmed by the representation during the online chatting that he will get me fix and get me a new bill with my internet combo with directv instead of U-verse. And extra money paid for U-verse after I canceled it will be refunded by mail. But it didn't happen. I will be very glad if you can help as I made calls or online chat with no reply, probably due to the pandemic now.

Like

5 years ago

0

Constructive

Employee

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34K Messages

you gotta deal with costco

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

CFL

get directv and cancel u-verse tv

Constructive

CFL

Constructive

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