Contributor
•
2 Messages
How do I complain about a phone agent
I called today about a problem that I have had with AT%T for months. It is a recurring problem that is AT%T's fault and that keeping recurring and is not fixed. I told the agent that information and she hung up on me. This was after waiting for 20 minutes and talking to a previous agent that said that I needed to talk to the billing department directly (not customer service).
DIRECTVhelp
Community Support
•
254.6K Messages
8 months ago
Hi @Luckyone581, thanks for bringing this to our notice. This is not the type of experience that we want you to have.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Jasmine, AT&T Community Specialist
0
0