Contributor
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2 Messages
How do i get my deposit
I cancel my account because uverse was not available in my new address. I cancel my account I pay everything I don't own anything. Due to my bad credit when at first I sing with att.&T I PAY a deposit of 200 that was say I would it get back. I call 3 times two to cancel and they say yes once we get the equipment will be do the refound but today I was charge for something extra I call and they took it out from my bill I own anything and I ask when I will get my deposit she say we never refound any deposit. I alredy have my deposit back when I move to Peru and the other time when I move to Wisconsin and i always got my deposit I Google about how the deposit works and clearly says that they do that and i alredy recive my deposit so why is going on now I want my deposit back 2 of the costume service told n i will get it and the last one no come on I want my money! I have my bank statmemt since the day I sing with the amount that I pay since 2014 in November 13 come on I have prove I want my money
Paranotary
Guru
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115 Messages
7 years ago
I understand how frustrating deposits can be. Here is a link that may explain deposits and refunding them a little more. https://www.att.com/esupport/article.html#!/wireless/KM1045601
Are you sure the deposit wasn’t already refunded to you? Usually after 12 months, if your account is in good standing and your account hasn’t been disconnected for non payment, the deposit is refunded against your bill. In other words was there a month in 2015 until present that you had to pay $100 less? If the deposit hasn’t already been refunded, after they receive the equipment back, if any, and there’s no balance owing, the deposit should be refunded within 60 days of cancellation. I hope this helps.
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Ddelsman
Contributor
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2 Messages
7 years ago
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Paranotary
Guru
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115 Messages
7 years ago
Hello to you as well! I can’t see your account, I am a customer, like you, I didn’t mean to insinuate anything. AT&T does return deposits, of course, after everything is paid and returned, etc. Send a private message to @ATTCares. It may take a day or two for response, but I have heard they are really good with helping with situations. I hope this helps.
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