How Do I Get Postal Mail To Stop

It's brilliant that you posted that as if it magically will make things stop once you contact the AT&T residential care center. I can verify that it does no good. 

Calling them does no good - the representatives have no idea how to even process an opt-out request, and at best they transfer you to a black hole or wrong extension.

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@davidalynn wrote:

Calling them does no good - the representatives have no idea how to even process an opt-out request, and at best they transfer you to a black hole or wrong extension.

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Try this:

http://www.att.com/gen/privacy-policy?pid=24339

😉

Chris
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Thanks, Chris.  Unfortunately, that page provides no solution for postal mail.  In the section on postal mail it links to this page http://www.att.com/gen/privacy-policy?pid=22975 which says you have to call and enter their endless loop of customer service failure.

Why do you want to waste all this time trying to stop junk mail that you are going to receive no matter what you do.  Do what I do just drop it in the trash.  If you find a way to stop junk mail you can make a lot of money selling the idea.

Chris - I can see that you have provided information on different forum entries about this and it is much appreciated.  Unfortunately, neither method (callling) or going to the Manage Privacy setting works.  I held for :30 minutes on the phone number provided on Att website and when the representative answered, she did not know how to process a request, put me on hold again, then seemingly transferred me where it went to a never never land and disconnected.  The Manage Privacy Setting pathway says the following (no opt out). I have no idea what this means.  

@ATTDmitriyCM, do you have any suggestions for this person?  This is not the first time I've heard that 800-288-2020 has no idea how to process a DNM request, although this page tells you that's what you have to do:

http://www.att.com/gen/privacy-policy?pid=22975

Hello @awnaus

Thank you for posting! We will be happy to help you with that. Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

Please let me know if you have any questions.

Thank you,

Dmitriy

AT&T, Please provide a mailing address so we can send you a certified (signature required) letter to you.

I have called twice to be removed from the do not mail list.  Their sketchy tactics of sending envelopes in the mail that look like cards and it ending up being a freakin' advertisement.  The last time I called, which was the 800 number listed on their "do not mail" section of their website, the lady who I spoke to was extremely incompetent and wanted to know what my account number was.  I had a cricket pay as you go phone that was bought out by AT&T over 10 years ago.  She demanded an account number or address or something as if looking for my name wasn't enough.  She was also very unprofessional over the phone by using words such as "ain't" and "gonna."  I finally was able to get a manager after being told that I couldn't speak to one because she was "busy."  My information was supposed to be removed from the do not mail list but yet, I still get crap from AT&T.  I will NEVER use AT&T, especially after how incomeptent they are at completing a simple task.

I have emailed the privacy policy people through their email from the AT&T website and will seek to contact AT&T through Twitter as well if this continues.

What part of STOP do you not understand?  Are you taking a page out of Trump's book?

STOP SENDING ME MAIL!!!  Geez.

Here we are in 2017, one week into the uproar over losing certain privacy rights as will be signed by Trump, and taking effect sometime in December 2017. I've been on the phone with AT&T for 21 minutes, and am on hold while they CONTINUE to look for what this is. I suggested to the rep to Google it. Did that help? No. Google: ATT DNM, the first result leads directly to the page that is listed in the previous responses here. 

https://about.att.com/sites/privacy_policy/att_consumer_marketing

In part, read: * Consumers must contact the AT&T residential care center at 1-800-288-2020 and specify each individual member of the household and each associated address to be added to the DNM list...

You may continue to receive this type of mailing even if you opt-out of receiving marketing related postal mailings from AT&T.

Not resolved. 

All these suggestions seems like a lot of trouble to stop junk mail.  I am not going to take up my time calling them when all you have to do is throw it in the trash.  Or write on the envelope not at this address and send it back.

 I think if everyone returned any mail that they receive as RTS (which is the postal service's code for return-to-sender), it might speed up the process of never receiving another piece of unsolicited mail. 😄

How do I stop AT&T now also DirectTV unsolicited mail through USPS? Tried the 800-288-2020 they have no idea what I'm talking about  - they just give me two more numbers to try. In fact here are all the phone numbers I've been asked to call to be removed from mailing list. I receive at least one mailing a month.

800-288-2020

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

i say we keep calling the above #'s over and over again until someone gets the point to change their company policy.