How to get AT&T to honor the price they quoted me?

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@Unhappy1001  The $128 sounds right after fee/taxes and equipment fees, maybe even more than that.

Yes your bill could be higher than that $157 as there was partial higher rate and partial current rate.

Chris
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They are notorious for doing this.   Maybe file a complaint with the FCC and the FTC.

Thanks, all.

To clarify, I was given a price of $119 and asked specifically about equipment fees, receiver fees, contract terms and early termination.  I was told the $119 included the equipment and receiver fees, this isn't a contract, and there is no early termination fee. I have it all in writing.  I've been an AT&T Uverse customer for over a year, so I'm well aware of the taxes and other fees and they were around $15-$17/month back when my bundle price was higher.  I expect my bill to be $119 plus about $15-$17, so around $136.  I expect this because it's what I was told it would be.  This bill should be even lower since I should receive a credit for the last two weeks of the billing period since my rate was supposed to be lowered to $119. 

I've sent a PM to the customer care team.  I'm hopeful they can help me out.  It's very frustrating to me that I have, in writing, an offer from one staff member with very explicit information.  I also now have, in writing, a statement from a different staff member saying that, while he understands that's what I was offered and agreed to, he won't honor it.  I really don't understand how a company can do this.

Small update:  I've been emailed by a member of the customer care team who confirms that I  was indeed offered $119 with no equipment or receiver fees, but that they won't actually honor it. She said it very pleasantly, though, and apologized for the "misinformation", so I guess that's something.

Honestly, to anyone reading this who is thinking about AT&T Uverse, run far far away.  I thought nothing would be worse than Time Warner, but I was wrong.  At least Time Warner didn't pull illegal maneuvers like this.  They just have crappy service, which is looking better and better all the time.

I have been having the same problem as well. Their customer service is the worst I have ever dealt with . 

For the last four months I have been having to call in and spend hours on the phone with the billing department so they can adjust my bill to the correct amount. Each time its 2-3 hours after being transfered to 4 different departments and that is if I am not disconnected. I need to have my bill adjusted permanately. Yestererday I spoke to a manger Betty from the LA office and she said she coudnt help me she was very rude, she said would call me back today . I did not receive a returned call today. 

For the last four months I have been having to call in and spend hours on the phone with the billing department so they can adjust my bill to the correct amount. Each time its 2-3 hours after being transfered to 4 different departments and that is if I am not disconnected. I need to have my bill adjusted permanately. Yestererday I spoke to a manger Betty from the LA office and she said she coudnt help me she was very rude, she said would call me back today . I did not receive a returned call today. Below is the chat with the promised quote. This is the worst service I have ever received . Please adjust or have somone call me back

Another update:  After speaking to the customer care rep (Tammy N) on June 12th, who verified I was not entering into a contract and there would be no early termination fees, I received an email regarding the change to my account and the 12-month committment I entered into with early termination fees up to $108.  What?

I've emailed Tammy N twice now since last week and not heard back.  I sent a private message to the Customer Care team today since I decided Tammy N isn't interested in getting back to me.  A gentlemen promptly called me, asked me exactly what I expected him to do since he wasn't the one who said I had no contract, and informed me my account shows not a 12-month committment, but rather a 24-month committment.  What? 

He said nothing could be done but he supposed he could escalate the issue.  I asked him to please do so.  He hung up on me.  I have no idea if anyone will call me back or not.  I would cancel everything today if I didn't think I were going to get hit with $108 in early termation fees, although at this point I'm seriously considering it may be money well spent to get away from AT&T Uverse. 

I have always heard AT&T was a sucky company and I should have heed the warning. Its unfortunate that there are so few cable companies. I had DIRECTV and was pleased with them, but AT&T bought them out. When they obtained them things were very different than before. The promotions they offered would end before time. The prices I were quoted over the phone would be higher once I was billed. Getting peoples names is useless because you never get back to them or they did not notate the agreed upon price. It's a hassle having to call every month to negotiate your bill. They are good about offering you a credit but they want you to pay the full bill and wait for your credit on the next bill which will probably be incorrect so you really never see your credit. But I was  fooled once again when I tried to cancel I let them talk me into U-verse bundle for $119.00 including everything equipment and all but was billed $190.00 with a $180.00 early termination. I will be contacting the Attorney General & the FCC. I want out totally with no termination fee. The company is pass bad they are a group of liars and crooks.   

I signed a contract for fiber with 10mg on my computer with AT&T with a bill to follow at 470.month.  Then they came back asking for 54,000.00 to cover costs.  What is going on?  Their answer was that the sales staff and survey engineer staff made a mistake and were not on the same page when the contract was offered to us.  They were sorry but they cannot be help responsible for the mistakes of their employees.

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@GailJones wrote:

I signed a contract for fiber with 10mg on my computer with AT&T with a bill to follow at 470.month.  Then they came back asking for 54,000.00 to cover costs.  What is going on?  Their answer was that the sales staff and survey engineer staff made a mistake and were not on the same page when the contract was offered to us.  They were sorry but they cannot be help responsible for the mistakes of their employees.

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Please tell me that's a typo.  

You're saying that AT&T said you needed to pay $54,000.00 to get 10mg internet service? 

Did you get something in writing because I loved to see that bill!  I mean...that would need to be on national news!!!!!

Edit:  For anyone reading this, I found an earlier post which explains the $54,000 in more depth.

https://forums.att.com/t5/AT-T-Fiber-Installation/Why-isn-t-AT-amp-T-responsible/m-p/5499498#M3374