Mentor
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49 Messages
How to get refund for being overcharged for a year?
According to discussion here, I should have been getting a bundle discount on internet for later adding TV for the past year, but have not been getting this discount. How do I go about getting back a year of overcharges? I added TV separately from internet without modifying internet price, and now when I want to cancel TV they are trying to RAISE MY INTERNET RATE that was NEVER DISCOUNTED.
#ATTScam
curiouscat
Professor
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319 Messages
8 years ago
There's no way for them or for the system to raise the internet bill if you're already paying for the internet's regular price. You must have lost your bundle discount that's why your bill went up.
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qqwiedjlkm
Mentor
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49 Messages
8 years ago
I am paying the internet regular price. there is no discount. I added TV. now when I take it off the quoted internet price is higher. I argued on the phone for 15 minutes and compared bills, then was put on hold for almost 9 hours.
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qqwiedjlkm
Mentor
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49 Messages
8 years ago
I added them at different times. I receieved no additional discount on my intnernet when I added TV.
They have me use a new gateway for the TV service, I retained my previous one that I purchased outright and did not have from a monthly payment, so when going back to internet only I will be using the gateway that I own. I had a non-TV related discount on internet that continued after I signed up for TV Service. I had to renegotiate that internet discount during the TV service but at a different time than signing up for TV service. Now I will lose that separate discount when I cancel TV even though thta discount is the same one that I have been getting for multiple years now?
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qqwiedjlkm
Mentor
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49 Messages
8 years ago
either way your system is messed up and this is a case not following what must be some kind of standard procedure and packagaing. this is ridiculous. before TV I had 0 equipment fee. Since I will be using my own equipment for internet after cancelling TV there will be 0 equipment fee. There is currently a non-bundle related discount on my internet. They are trying to take away that discount when I cancel TV.
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