Contributor
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1 Message
I AM FURIOUS! AWFUL EXPERIENCE! NEVER RECEIVED 250$ GIFT CARD!
This is crazy! I can tell that At&t values customer satisfaction the least ! I started my contract with At&t (U-verse) early August and I was supposed to receive 250$ Visa gift card. After about 3 months I noticed that I have not yet received anything! I called them and they told me that they have sent me mail and email (which I never received) and I was supposed to use the information on those and claim my reward. Now that I did not claim my reward it is EXPIRED AND THEY CANNOT GIVE ME THAT ANYMORE! How come a gift card that I have never received/claimed or activated is expired?! Apparently no where in the term and conditions that I agreed to in the beginning of my contract it says that if I do not claim my reward till specific time it will get expired and I will not be able to receive it any more!!!! The only thing that I was agreed to was receiving 250$ which was part of the deal that I paid or it and part of the reason that I initially strated my service and contract with At&t. Now they just tell me that THEIR SYSTEM DOES NOT ALLOW THEM to issue me 250$ gift card (or credit on my account) just because it is now EXPIRED ALTHOUGH I NEVER CLAIMED IT! To me it is real STEALING. It is so easy to say that I promise to give customers 250$ and if they did not claim it by that time I will not pay them anymore and I am not even going to tell them at the beginning that if they do not claim their reward by a specific date it will expire!I HAVE CALLED THEM SEVERAL TIMES and reward center says that customer care cenetre may be able to help me and customer care center tells that maybe reward center can be able to help me! And honestly they are not at all helpful and sympethatic. They just tell easily that they cannot do anything! well what would they say if I say I cannot pay my bills?! I AM FURIOUS AND VERY FRUSTRATED WITH AT&T. I want the 250$ that I was promised to receive!
Signaladviser
Guru
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257 Messages
9 years ago
Hello,
Please contact ATTCustomerCare with the link in my signature. Explain your situation. Please include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply. Be sure to also check the email account you signed up with for this forum.
They can help you get you your rewards card. In the future, this is where you are suppose to be able to get your reward.
https://rewardcenter.att.com/home.aspx
Good Luck.
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bobylhaj2
Contributor
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1 Message
9 years ago
This complaint has been resolved. AT&T contacted me and they paid 250$ as credit to my account. (I have lost my password for the original community account that I posted my issue with and could not retirive it. I am posting this comment with my new account.)
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Signaladviser
Guru
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257 Messages
9 years ago
Glad you got this resolved.
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Jilld1979
Tutor
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3 Messages
9 years ago
I am having the same issue!! After speaking with reward department staff and supervisor in that department I was told nothing they could do! I was given customer care department who told not sure why I was referred to them becasue nothing can be done. The US postal service fails and I'm penalized? ridculous!
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mibrnsurg
Expert
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4.3K Messages
9 years ago
Contact ATT Customer Care on the link in my signature below,.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your reward problems. They are available M-F 8am-11pm Eastern time (also around on weekends, FB Twitter Social Media Managers), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
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