I can no longer log into my AT&T U-Verse app

Let's get your U-Verse app working again, @Michelle123A.

If you're having trouble logging in, we recommend troubleshooting the app to see if that resolves your issue. Here's some basic troubleshooting steps you can try:

How to fix your Mobile app from my Smartphone or Device 

1. Make sure you are using the correct member ID to sign in. 
2. Restart the device.
3. Delete cache. Varies on phone, browser or device operating system.
4. Uninstall and reinstall the app
5. Verify you have the latest software/ operating system on your phone or tablet 
6. Turn off other apps that may be in use
7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
8. Reset your password – This can help sync up your account.
9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
10. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.

If you're still having sign in issues after attempting the steps above, could you let us know if you're receiving an error message when trying to login (and if so, what that error message is)?

Also, are you able to test if you have this issue on other devices? Knowing this can help us narrow down if the issue is with your device specifically or if it's an account specific issue.

Let us know how these steps work for you!

Jarod, AT&T Community Specialist

Hi, same exact issue.  Was there a resolution?