I JUST WANT WHAT I WAS PROMISED

My name is Dave [EDITED]. I have been an AT&T customer for more than 10 years. I have Uverse. My account number is [EDITED]. My access is [EDITED]. I contacted AT &T on 4/29. My Uverse contract was coming to term on 5/7.

I spoke to remote agent Kim in Kentucky. She offered me a cost of $129.00 plus tax along with an expansion of my internet speed from 300mg to 1000 mg. under a 12 month term no contract. i accepted. ( order #570128514)

Following this conversation, I received a call from AT&T saying that "this offer does not exist for an existing customer.' I told the agent that I have been a loyal customer and just wanted what I was offered. After holding on the phone for about 90 minutes, she came back and said "I received approval, you are good to go."

I then received an online bill for $203.32. I was told to pay it because my account was in transition. I did so ( reluctantly) on 5/15. I now have another on-line bill for $219.93. I called AT&T this morning only to be told that my order/offer does not exist. I became incensed and requested to talk to a supervisor. " There is nobody available" was the response. I was told to wait for a callback in the next 24-48 hours.

My resolution? I hope you can tell by the specifics of my writing that I did not make this up. I want the offer that I was promised to be implemented ASAP. I have spent far too much time re-tracing the steps of what is a very bad customer experience. Particularly in a competitive environment.

PLEASE HELP ME. MY number is [EDITED].

Dave

( A loyal AT&T customer for over 10 years wondering today if it really matters.)

[EDITED per Community Guidelines]