Contributor
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2 Messages
I moved and had my internet uverse account moved! I also have phone service with you guys!!!!!
I was supposed to get a visa gift card for moving and staying with att!! I have not received anything!!!! I did get a credit because I was cut off 4 days early at my old home which was your error. So far I am not so happy! I would like to get the $400 Gift card that you guys were offering! I am a single mother and was hoping this would help me out!!!! What the heck is going on!!!!
Kelly B. Laborde
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @kellaborde,
Thanks for reaching out to us, we're here to help. We understand the importance of receiving your Reward card, we can guide you in the right direction to receive assistance.
For assistance with your Reward Card, we recommend you contact the AT&T Reward Center for additional support.
Click on 'Reward Process Overview' to learn about the requirements and reward process.
Once you have claimed your reward and met your 30-day service requirement, most customers receive their reward within 3 weeks. You can obtain a real-time status for your reward at the AT&T Reward Center.
We hope this information helps!
Denise, AT&T Community Specialist
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kellaborde
Contributor
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2 Messages
6 years ago
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