I see my bill has gone up by $5.00. I see where the increases are by I agree to 1 year at 5.00 lower

@abrad321   No, you were sold XX dollars off the regular price, the $5 increase will still leave you XX dollars off the 'new' regular price for same services. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

No, I agreed to a certain amount for 1 year. So are you saying AT&T can increase their bill by 25.00 and all on contract would have to pay it? AT&T can increase to whatever they wish and you are stuck paying it. How is that right? It's not.

I agreed to a certain amount for 1 year as that is what my budget allows. That is what I can afford to pay. If AT&T wants to increase their prices, then I shouldn'be be affected until I come off my contract. Then, if I choose to stay with AT&T and pay their increases, I will sign another contract or I can move on to another cable provider.

I am not happy that AT&T can just increase my bill to whatever they would like. $5.00 is a pretty sizable increase.

@abrad321  You aren't gonna win on this one, you look at your bill, you are charged regular price and get a credit of X $.  That credit will be the same before/after the increase.  Everyone pays the Feb increase.

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1066256

If you are on a current U-verse promotion, your price discount will continue until the promotion ends or expires.

😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Well, I'm not rolling over and being taken advantage of by AT&T. I will call and talk to whomever I need to until someone makes this right. If you wish to just accept it, then kudos to you, but I have a budget for a reason and I agreed to a price for a year.

@abrad321   It makes no difference to me, just trying to stop alot of headaches for you.

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Thanks Chris. I do appreciate your response but I can't just let it ride.

Getting the initial deal with any cable company is such a big huge hassle. Then you finally lock it in and feel like you have at least a year before you have to fight again. Here I am even before my year is up having to fight again. I am always considerating ways to do without cable TV. One day I will pull the plug and find an alternative to the TV portion and I'll just pay for the internet and use one of the local options for that.

@abrad321   I'll say this is your best chance to get a break on the $5 increase:

Contact ATT Customer Care on the link in my signature below.

Send them a Private Message, on this link, and they should be able to give the help needed to solve your $5 increase problems.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. They can do more than any phone rep and stick w/it till it's done.

If they help, great, but if they say no, don't think anybody else will even consider it as that website is company policy. Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

---

@abrad321 wrote:

I understand that you want to increase prices.....everyone does this all the time, but I agreed to a price for 1 year. How can you just increase to whatever you want and charge me for it when I only agreed to a $5.00 lower price?

 

If you want to increase my bill, then wait until my current year contract is up and then I will sign another bill at the higher price if I choose or I can opt out and go with another company.

 

I am not happy and would like this extra $5.00 removed please. Thank you.

---

Comparing your last two bills, what exactly, increased?  Was it the lease fee on your RG?  If you have TV, was it the lease fee on your DVR or STBs?  Was it an increase in another 'below line' fee?  I thought the rate hike for Feb. included fees.

You need to know what increased.  Was the increase in your service or was it the fees?

I'm not very familiar with all the AT&T billing lingo.

I have U200 which increased by $3. What does this mean....see inside the quotes?

"These if charged the increased prices should have received offsetting increase in you discount to promotional pricing staying the same."

Something else should have lowered to keep this price the same during my promo?

From reading your response it seems like you are saying my fees should only increase in my promo. Actually, I still feel I shouldn't be given an increase during my promo. I still have until October before my 1 year promo expires. It only makes sense to increase my bill at promo end and not during.....This helps people to budget if locking themselves into a promo.

Thanks Chris.

@abrad321

If you can't get the social media team at ATTU-VerseCare to help you, then you will have to send a snail main return receipt requested to one of the executive VPs at ATT Corporate HQ to get any kind of satisfaction and resolution. If you want send me a PM and I will let you know how to contact one of their offices. 

I agree with you if you signed a contract with a locked in price it should stay the same for the length of the contract, whether the fine print even claims ATT has an out, it isn't a reasonable expectation on the part of you as the customer that a locked in price would go up BEFORE the end of that contract period. Keep pushing and make them honor that contract. 

I agree and I will push. Some may say it's just $5.00 but if no one pushes or fights, then AT&T will continue to do this to their customers. Why not just stick to price agreed upon and once the contract is up, THEN increase their cost?!!! Give consumers the choice of whether they want to pay that price. Don't just hide it in the small print and stick them with it. $5.00 is $5.00 and it adds up especially when not in a budget. I don't mind paying for what I agreed to and always pay on time.

@abrad321

What's mind boggling is that someone (bean counter, MBA, ect) decided to allow this kind of policy, sure in the short term AT&T will collect more revenue by nickel and diming customers but what isn't so apparent is that you lose the trust  and future business of these same customers. 

It would be interesting to know how many AT&T customers leave because of such lowbrow behavior and NEVER return as customers, ever!

About five years ago DirecTV customer NO service CSR reps behavior has caused me write them off as service provider ever again. At the end of my 2 year contract I decided to reduce my service tier to save money and continue without any contract (even though I paid a bit more to do this) Finally I decided that the value of the DirecTV product was no longer there for me and I called to cancel my service. I was connected to their "retention" department and informed the CSR that I simply wanted to cancel my service. This um "rep" a polite term not deserved, proceeded to browbeat me with constant prices that I would find agreeable in order to continue service, I mentioned a figure and he put me on hold for what seemed an eternity (perhaps hoping I would hang up thus not able to cancel) finally he returns and tells me that the 

"market value is higher than that price you are willing to pay" (no duh) I just got done telling this obnoxious drone that the value for the money was NOT there and I want to cancel. MY ACCOUNTS WERE FULLY PAID AND IN GOOD STANDING.  Now I tell him stop trying to sell me and stalling and cancel my service, NOW please. He then starts to LIE and tells me about ALL the PPV movies that were listed in my satellite receiver box and that I had not paid for them! I was dumbfounded, I calmly responded that I only ever had ONE PPV that would be on my account and that was accidentally ordered (pressed button by accident and called customer service and had the charge removed) This threatening CSR then proceeded to YELL and SCREAM at me that the movies were listed on my account and  I would be billed. I told him that you need to cancel the account and I will deal with this claim about PPV movies later. 

The CSR was so abrasive, rude, and threatening, that I truly believed my account information and possibly by credit card info (auto pay) was in jeopardy!  Finally the thug cancelled my account and shaken I decided to write the then CEO of DirecTV. I sent that letter snail mail return receipt requested,  detailing the horrid experience, and how I believed that this individual was so angry that I feared my personal account information might be in danger of being compromised. I received the confirmation slip from the USPS that the letter was indeed received by his office, weeks went by than months and I NEVER HEARD SO MUCH A ONE PEEP out of the CEOs office. I swore off using DirecTV ever again, and called to have them remove my name and addr from their mailing address and told the next CSR what happened. 

That was in 2009. 

Well no one seems to want to help. They don't mind increasing my monthly rate while I'm on a contract but surely don't want to decrease my deal in other ways to make up for it. The only suggestion is to get rid of a service to even it out. Really? That is the suggestion?

PMing employees here do no good. All employees have a canned response and refuse to help. Wow, just wow. I'll keep on calling and calling and writing letters because this just isn't right.

Sorry you were in a contract but sorry we have in the small print that we can increase our rates at any time and since you are in a contract you'll still have to pay the increased prices.

How in the heck is that right??? I dont' get it. What is the point of being in a contract if they can increase the prices and since you're in a contract you will have to pay the increases. Wow.

It just seems like a bad way of doing business. Again, if you need to increase the prices, allow your customers to come off their contract before they sign another contract with increased costs. Then they can decide if they want to continue with the service. Let the customers be able to budget for their set 1 year price without not knowing when AT&T will randomly do increases.

I'm still working on it though. I feel strongly about this and don't feel it is right so won't give up easily.

---

@abrad321 wrote:

I'm not very familiar with all the AT&T billing lingo.

 

I have U200 which increased by $3. What does this mean....see inside the quotes?

 

"These if charged the increased prices should have received offsetting increase in you discount to promotional pricing staying the same."

 

Something else should have lowered to keep this price the same during my promo?

 

From reading your response it seems like you are saying my fees should only increase in my promo. Actually, I still feel I shouldn't be given an increase during my promo. I still have until October before my 1 year promo expires. It only makes sense to increase my bill at promo end and not during.....This helps people to budget if locking themselves into a promo.

---

@my thoughts   Is wrong, he is giving out incorrect info, the opposite of company policy.  The $$ off the regular price will remain the same $$ off the 'new' price after the price increase.

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more