Contributor
•
1 Message
I was promised $300 gift reward but acct shows only $100
Hi I ordered new UVerse Internet and tv service, and had my installation today. When I signed up online earlier this week, I was promised $300 in gift rewards, in addition to various discounts for each portion of my services. When I log onto my account it shows just a $100 gift card entitlement plus the same discounts for tv and Internet.
I have the screen captures of what I ordered, but can't get any help on the issue.
I'm getting ready to notify the BBB, as I continue to get the runaround from this company. Anybody have similar issues?
I have the screen captures of what I ordered, but can't get any help on the issue.
I'm getting ready to notify the BBB, as I continue to get the runaround from this company. Anybody have similar issues?
mibrnsurg
Expert
•
4.3K Messages
9 years ago
@Fgoldhammer I've seen terms on a number offfers from Uverse and see them structured as $300 if paying regular price, but $100 if getting $$ off regular price discounts on service.
Logic is the $$/mo discounts in 12 mo + $100 will add up to more than $300.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
Nhoxse7ven
2 Messages
2 years ago
Yes, I have the same issue and when i try to contact them they just said I’m eligible only for $100 but when check out for the service order online it said $300 reward. That’s lie and fraud from Att
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi Nhoxse7ven, we can point you in the right direct to discuss your reward dispute.
Contact the Reward Center directly by calling 800-288-9983. They're available Monday through Friday from 9 a.m. to 6 p.m. (CDT).
If you need help with anything else, let us know.
Be sure to create a new thread, as this one is seven years old and subject to being closed to further posting.
Thank you for visiting the AT&T Community Forums!
Aminah, AT&T Community Specialist
0
0
Nhoxse7ven
2 Messages
2 years ago
They don't pick up the phone I have to call many times from morning till noon. Supper slow service!
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Thanks for sharing that information with us @Nhoxse7ven.
Please make sure that you're calling them between the hours of 9am-6pm CT to ensure that they're open, and a representative is working.
In the meantime, you can meet us in a DM so we're able to take a closer look into the status of your reward card. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Robert, AT&T Community Specialist
0
0