I'M GOING TO TRASH AT&T ON SOCIAL MEDIA IF THEY DON'T RESOLVE THIS ISSUE

@ihateyou   Didn't expect this from someone in a child protection job, but ATT Uverse Care can help.

Contact ATT Uverse Care on the link in my signature below.

Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse service defective DVR charge problems.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. They can do more than any phone rep and stick w/it till it's done. Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

How the !@##$ do you send a private message and who do you send it to?  NEVER call 8002888080 - these are just people in foreign countries that have no power to resolve issues.  People keep contacting me by phone and leaving messages on my voicemail

but they fail to leave call back information.  I've been trying for months
to get this resolved - I was mistakenly charged a DVR upgrade fee in
October 2015 when all I was doing was exchanging a defective DVR.  I can
set up a time to answer my phone if you want to schedule it.

Send a private message on what link?  Your snarky reply epitomizes you crap customer service.

Worse customer support ever

I'll make it easy for you.  Click here  --->  Uverse Care

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. They can do more than any phone rep and stick w/it till it's done.

Hey !, that link redirects to a Taco Bell commercial on youtube.

[Inappropriate content removed]

Sorry darlin'...my mistake.  I fixed the link (I'm old...be nice). 

I don't want to upset you anymore than you already are.

ATT Customer Support is really bad. Sorry, that's just a fact. The website is essentially useless to resolve a problem, as it offers little but tutorials and videos. When a user has a problem, which usually means something is not working as designed or planned and needs to be fixed, the user wants it resolved. Instead, said user oftens winds up going around in circles on the website or spending far too much time navigating phone menus repeatedly inputting one's phone number and account number, often more than once or twice, and having to listen to a list of options which usually don't include the problem. Fortunately, services are generally reliable.

ATT, you can and must do better. I have bundled service including landline, internet, and TV, and it generally works reliably. However, there are occasional problems, and when they occur, it just takes too much time to resolve. At present, I'm developing an ulcer trying to get my voicemail greeting to play every time, while ATT insists it's working fine.

Ok then I take it back -   Thanks 🙂

[Please keep it courteous]

---

@ihateyou wrote:

Ok then I take it back.  Thanks 🙂

 

[Please keep it courteous]

---

Duly noted. 

That was one of the SB commercials.  The screaming lawyer went to law school with my daughter and I wasn't sure she had seen it so I was posting it to her FB.

And yes, pasting the wrong URL is a totally 'mom' thing to do (re: Geico commercial).

---

@194726af wrote:

Worse customer support ever

---

Sadly things have been going even further down hill at AT&T over the past couple of years or so. 

Most of the Tier 1 phone CSRs are poorly trained, and only can read a script, if they can't solve your problem unless you can somehow get to Tier 2 (I still don't know how) you will NEVER get a resolution. I wish I knew which executive at the AT&T Corporate HQ was responsble for this 

horrid performance I'd write them snail mail return receipt requested to be opened only by that executive. 

---

@ham3843 wrote:

---

@194726af wrote:

Worse customer support ever

---

Sadly things have been going even further down hill at AT&T over the past couple of years or so. 

Most of the Tier 1 phone CSRs are poorly trained, and only can read a script, if they can't solve your problem unless you can somehow get to Tier 2 (I still don't know how) you will NEVER get a resolution. I wish I knew which executive at the AT&T Corporate HQ was responsble for this 

horrid performance I'd write them snail mail return receipt requested to be opened only by that executive. 

---

Disagree. U-verse customer service if just fine. They haved worked to resolve any problems that I have had.

Hello @ihateyou,

We are sorry for your inconvenience with that. We will be glad to help you get this sorted. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you (in case we have to call).

We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

-ATTU-verseCare