Impossible to single out an outstanding employee

I have been an AT&T U-verse customer for several years. Knowing my current plan was to expire on 4/20/19, I called to ask if there were any promotions available that would allow me to keep the service I have on 3/20/19. I was told to call customer loyalty group  in 2 weeks and they could help me then. When I called 2 weeks later, I was told to call back the day before my contract expired. I did that, and, you guessed it, they can't help me until AFTER my contract expired. On the day my contract expired, I was told by Michelle in Georgia there were no promotions to be had, and the price to keep my current service would be $187.99, plus taxes & fees, so approx. $205 per month, but she could offer me a 2 year deal ( her words exactly) with Direct TV for approx. $127 plus taxes & fees. I agreed. When I checked my e-mail the next morning, I saw the contract was for 2 years, but the deal was only for 1 year. I had to spend 2 1/2 hours on the phone being bounced around from Martin (from overseas was the only place he'd tell me where he was), to George (direct-tv loyalty), to Herbie, allegedly George's supv.), who disconnected me. From their accents, it was easy to tell they were all overseas in a country where  NOBODY used those names. Finally, I called U-verse loyalty again, and had the pleasure of working with Sara in Boise, Idaho. This young woman was able to fix everything that Michelle had changed in my account that shouldn't have been changed, find a promotion that allowed me to keep U-verse, and cancel the direct-tv installation. This rep should be promoted to at least a vp, and given a substantial bonus!