Contributor
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1 Message
Intermittent Outages with all of our ATT services
We live in a Western suburb of Chicago and have had the WORSE experience with our ATT services. We have the Uverse, internet & phone bundle and experience outages almost EVERY OTHER DAY. These outages can last anywhere from a couple of hours to 8 hours or more. We call ATT and are on hold anywhere from 30-60 min only to have them try to troubleshoot the issues with us and it doesn't work. We ask to speak to managers and are then disconnected(this has happened 4 times) We have had scheduled tech support teams come out - some do show up and claim they adjusted the lines and everything should be fine, some never show up during the 4 hour window that we wait. HELP!!!!
Anonymous
1.9K Messages
8 years ago
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the envelope at the top right of the page for your response from a team member. They can look at/monitor your service and see if they see any issues and take corrective action to resolve your issue.
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DIRECTVhelp
Community Support
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254.9K Messages
7 years ago
Hello @bill774,
Having multiple outages going on and technicians coming out with no resolve is a hassle. I apologize for any inconvenience this has caused. We can help!
Thanks to @Anonymous for providing the ATTU-verseCare link! I will respond to you via private message.
Please look forward to my message. Thanks!
Adam, AT&T Community Specialist
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