Is AT&T the most annoying company to deal with?

I opened the U-Verse app on my iPad, and there was a message saying that there was a new improved version available, and I should delete my current app.  I deleted the old one, and I opened the new one.  It asked me for my ID and password.  I put in my AT&T account number, and it said to put in my email address.  I did, and it told me to "login with u-verse member id (email address) and not your AT&T Access ID."  So, I put in my email address.  I didn't remember which password I used, so I asked to reset my password.  Another window opened, and I reset it.  I went back to the app, and it wouldn't take my email address or my password.  I tried another email address and went through the entire process again.  No dice.  There was only one other possible email address, and that didn't work either.  It said to click on the chat link to speak to someone online.  I did.  Nothing happened.  The link didn't work.  I was at my sister's house, and I didn't want to get locked out for trying too many times, so I waited until I got home to see what my password is (yeah, I know, don't write passwords down).  As it turned out, I was using the correct one all along.  I tried to contact someone from AT&T for a live chat on my desktop computer.  A form opened with little red asterisks to indicate what information they needed.  After filling out the information (most of it totally unnecessary), there was a message saying that chat was not available.  Ummm, color me stupid, but wouldn't it have been better to indicate that it was unavailable before it asked for everything other than my bloodtype?  So, here I sit, app-less and frustrated with a thousand e-mails from AT&T to tell me that my password has changed.  I am so annoyed, and I am wondering why I have to pay so much money each month just to have to deal with this nonsense.  Is it really necessary to have an account number, AT&T Access ID, U-Verse member ID and still have to use an email address to log in?