I've Made the payment, but cable is shut Off

I've Made a 150.00$ payment on March 2nd of 150$, and the balance due on the 9th was only 130.03$ for account #-*****, When Can you Turn the Cable On? And Did you Receive my payment??? Hank [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]