Tutor
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1 Message
Live chat regarding att rewards card
How do I start a live chat with someone regarding a rewards card? I have been on hold for almost an hour and the recording keeps saying I can chat with someone on line but I can't figure out how to. I don't want to hang up my call 7ntil I have someone on line...
Danawat01
Contributor
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2 Messages
6 years ago
Same issue I been calling for two days and been on hold for OVER an HOUR they have the WORST customer service EVER I will NEVER mention there services to anyone else again smh
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Constructive
Employee
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34K Messages
6 years ago
Did you go to the rewards center to redeem your card?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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lauriehardy
Contributor
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1 Message
6 years ago
I was on hold for 30 mins and finally decided to try to live chat, but can't figure out where to do that. My situation is that I received 2 $100.00 reward cards but they were mailed to my old address. The PO didn't forward them in a timely manner and they were expired when I received them. Is there anyway to extend the expiration date from 3/31/19 to 4/30/19 so I can use them?
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Danawat01
Contributor
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2 Messages
6 years ago
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Corriedye
Contributor
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2 Messages
6 years ago
I haven't received my remaining cards that show as if they have been delivered but I haven't received them yet. What to I need to do next.
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preach
Tutor
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4 Messages
6 years ago
Hello
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preach
Tutor
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4 Messages
6 years ago
Hello I was told by (Earl *****) being we were told that we couldn't get the rewards card until after the end of the contract I was to call you guys now
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
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preach
Tutor
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4 Messages
6 years ago
I been placed on hold for the last 45 minutes and no one has spoken with us yet
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NealDugas
Contributor
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2 Messages
6 years ago
My AT&T rewards card has expired before I use it. Can I get a new card?
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NealDugas
Contributor
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2 Messages
6 years ago
My AT&T rewards card expired before I use it. Can I get a new card?
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Constructive
Employee
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34K Messages
6 years ago
usually when they expire they are gone and wont be re issued
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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siecke
Contributor
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1 Message
6 years ago
how do I get to chat with someone
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Angiehill68
Contributor
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2 Messages
6 years ago
iam trying to transfer my rewards to my bank account how do i do that
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Constructive
Employee
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34K Messages
6 years ago
I don’t think you can. It’s a visa gift card that must be used as a visa. You may be able to pull cash like any other visa but for a fee
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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BRodriguez77
Contributor
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2 Messages
6 years ago
Where the o line chat I've been o hold for hour now !! I need to talk to someone NOW!!
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