Contributor
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1 Message
made a payment, cable not restored
I made a past due payment about 40 mins ago. The Internet was restored immediately but the cable has not. I already unplugged everything to restart the modem but the message on the TV is still asking for payment. My bank account shows the payment was proceesed.
DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hi @tomprincess,
We are sorry about the issues, but we will be glad to help. The TV and internet should come up around the same time. It sounds like you have gone through the appropriate process in rebooting the equipment. If you are still having issues, let us know by clicking here. Be sure to include:
We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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