Missed Service Calls

I have to ask if anyone else is experiencing the same horrible customer service that I am. I contacted AT&T on 7/19 and told them that my TV & WiFi Service was down. Told them that I would be out of town but would have house sitters there that could allow entry and authorize any repairs. I received a call on 7/20 from the tech saying my Gateway needed to be replaced and she did not have it on her truck. She was going to get one from another tech and come back to replace it. This did not happen and no follow up phone calls. So, I contacted AT&T again on 7/23. This time I was told there are no gateways available since we’re on fiber. This obviously made no sense to me but I agreed to another appointment for 12:00 - 2:00 for Friday 7/27. Come Friday 7/27, no one showed up. I called customer support at 3:30 and asked for a supervisor. Once I finally had one on the phone, he said my service was not followed up on because the “Jeopardy” (have no idea what that is) on my ticket was never removed. So my question was “If I had never called back no one would have ever followed up to see if my service was restored? He answered yes, unfortunately I was correct”. He apologized and said he would give me “any appointment you want” for Sunday 7/29. I asked what appointment could I get to guarantee that someone would be on time. He said the first slot 8:30 - 9:30, which I obviously took. Now today, Sunday 7/29, another no show from AT&T. This time the supervisors tell me that the technicians first appointment was running over. Wait a minute, I was told that I was the first appointment ......???? Now they’re telling me they’ll call and tell me when they can get here. So we have been without service since 7/19, 2 missed service calls, and still no answer. A college student in the house with an online summer class (she has had to travel to friends homes just to have WiFi access to do her work), me unable to perform my work from home, and have been shelling out over $200 a month the AT&T for 5 years. Will be canceling service as soon as I can get Spectrum scheduled.