Moved/Terminated/Lied to Repeatedly/How do I talk to supervisor

Hi There,

I moved in March a 4 hour distance.  Our new city does not have AT&T Uverse.  We are still selling our house in our original city and so left the phone service on so we could use our security system.  I have spent HOURS on the phone with Uverse employees who are nice as can be and then actually do nothing to help me.  I have now been billed and charged for hundreds of dollars I never owed to begin with.  Every employee I talk to agrees with me.  They are friendly and helpful sounding but I think they pretend to help and then just sit there and don't actually do anything.  How do I get a supervisor/manager on the phone to actually fix this?

These are the errors with my account:

1. Charged $270 in early termination fees which I do not owe because they don't offer service where we moved to.  Spoken to 3 different people on different days who have all said that I don't owe it and will be credited the amount.  Yet I never have been and instead they have now charged my bank account and I've paid it. The last woman I spoke to said that the credit was sent to management, it was approved, and then it needed to be sent to a higher level of management and no one ever did it.
2. Charged a $90 fee for setting up our phone which has been set up for over 5 years.  When I canceled the service for internet and cable, the order was that the phone would just stay on.  Employees all agree I shouldn't have been charged fee.  Yet I was and still haven't been credited.
3. I told them to put me in the cheapest phone deal since we don't even live in the house.  It was supposed to be $34 a month.  They put me in a $55 package for a special long distance deal.  We don't live there!  And never ever had that package because never used the phone to talk on when we did live there.  We used it only for the security system.
4. Account is showing that I owe and am past due $150 for not returning equipment.  Equipment was sent 3/13, received by them the 14th (verified by 3 employees), they both texted me and mailed me a notice that the equipment had been received and we were all set.  Why is my account showing we are past due?
5. Our internet and cable service was terminated effective 3/13.  Yet when they billed and did the prorations for those services, they dated it the 18th.  Why am I being charged for 5 days of service I did not receive?  Did they screw up and not send a technician to turn off service for 5 days?  That's not my problem.  I mailed the equipment back to them on the 13th.

I have been nice as can be to every employee I spoke to, they have been nice back, and yet, I’m out hundreds of dollars I never even owed.

I spoke to a woman today who supposedly fixed everything.  She was very friendly and helpful (as they all have been).  Did she really fix it?  Well the lying employees there have made me lose my faith in AT&T customer support so I don’t believe she did.  I hope though!

What would be great is if I could just talk to someone on the phone who actually has the authority to fix all the money errors done.  How do I make that happen?

Thank You,

Jen