Contributor
•
2 Messages
Moving service within my building
Hi, I'm moving apartments within my building and wondering if anyone has been able to activate their service without a technician stopping by/connecting everything then calling tech support. I called ATT to coordinate this but they are absolutely terrible and have extremely poor customer support so I'm left without cable/internet for about a week. Anyway, I'm fairly irate as I dont consider moving a box from one apartment to another grounds for a mandatory technician appointment.
Let me know if anyone has had any luck.
Thanks,
Constructive
Employee
•
34K Messages
7 years ago
you need wire changes at the vrad you need a tech visit theres no way around it, also the billing address needs to be changed and your service needs to be connected from the street to your new apartment there is physically no way for you to plug anything in to your new apartment and receive service..without a tech swinging things into your new apartment.
0
0
mccooltm
Contributor
•
2 Messages
7 years ago
0
0
Constructive
Employee
•
34K Messages
7 years ago
doesnt work that way,when the previous tenant cancelled service the port was deactivated for service and needs a tech to make the physical connection.you can continue to go without service or have a tech, you need to understand there is no physical connection anymore to the new apartment. Also port availability is limited and if you wait to long you run the risk of not having an available port for services
0