My Third attempt on getting a response on fraudulent charges by ATT. Customer service non-existent.

Hi @na na,

Sorry to read of your billing experience. We can look into this. Send us a message by clicking here. Include your full name, address, contact #, and a brief description of the issue. We may email you using the email address associated with your forum ID so keep an eye out. 

-ATTU-verseCare

I already did that several times. Check your records. 

You can say that, but obviously nothing happened.  Send the PM again, and make a note here in this thread showing the date and time you sent it.  Then if @ATTHelpForums doesn't follow up within 2 business days, put a reply here on this same thread. 

Build your evidence in one place:  Don't just make another random post that doesn't explain your actual problem.  Don't make duplicate posts with the same content in different areas (that's prohibited by community guidelines).  We can ask a community manager to step in when it's obvious (all in one place) that you've not been helped.

I have explained in detail, have provided the requested info, no resolution. That is the bottom line. Problem migrates from being overcharged to being ignored. 

I have done that several times now. Provide me with a direct contact medium. A phone number, an email address. Become visible and accountable. This is crazy. 

ATT should provide an email contact address, something to establish ongoing contact over. A person should provide a direct phone number. Not this hazy stuff where no one at the ATT end is accountable. ATT reps just keeping asking for the same info that has been repeatedly sent and get away with it. Never ending stalling. 

There is a telephone number, feel free to use it:  800-288-2020.

 I don't work for AT&T, I'm just trying to help you get your issues (with AT&T) resolved.

@ATTDmitriyCM, can you see what has happened with @ATTHelpForums on this case?  It seems to have fallen into limbo.

Shoulda, woulda, coulda.  I'm trying to get you some assistance, but you're not helping.  If this is how you interact on the phone with AT&T, no wonder things aren't going well.

That is where I was passed around for one hour and 59 minutes between three att staff no one having the faintest. I did not say you work for att. I am advising my experience with att. Which is horrendous.