Contributor
•
1 Message
Never-ending U-Verse nightmare.
October 6 - Order new U-Verse service. I am promised free installation.
October 9 - U-Verse is installed. Later that day U-Verse stops working.
October 10 - Call U-Verse to have them check problem.
October 11 - U-Verse tech comes out repair problem. Later that day it doesn't work.
October 12 - Call U-Verse to cancel service. I ask operator if I'm going to be charged. Operator says "no charge for anything." Later that day I ship all U-Verse equipment back to AT&T.
October 16 - Receive U-Verse bill for service and installation.
October 17 - Call U-Verse to dispute charges. Operator says he doesn't understand why I was charged for installation. Claims he removed the installation charges. Transfers me over to "billing specialist" to talk about remaining charges. I am on hold for over an hour. I decide to call back later.
October 19 - Check bill. All charges still remain. Currently on hold with AT&T for 35 minutes and counting.
Signaladviser
Guru
•
257 Messages
9 years ago
Sounds like a horrible time.
Please contact ATTCustomerCare with the link in my signature. Explain your situation. Please include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply. Be sure to also check the email account you signed up with for this forum.
Will see if they can help you.
Good Luck.
0
0