Contributor
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2 Messages
Nightmare
I'm trying to pay my bill but your system doesn't recognize my email address or account number. Every help link requires login. It's a cyclical nightmare & beyond ridiculous.
Contributor
•
2 Messages
I'm trying to pay my bill but your system doesn't recognize my email address or account number. Every help link requires login. It's a cyclical nightmare & beyond ridiculous.
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello @jaybrian1
We're happy to help! What message do you get when you enter your login credentials? Are you using your AT&T User ID?
Also, remember that you can make your paying with our IVR by calling 800-288-2020.
Aminah, AT&T Community Specialist
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jaybrian1
Contributor
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2 Messages
6 years ago
either one of them.
I do not know my AT&T ID.
Why can't I just use my email address to login like always?
Thank you.
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
@jaybrian1
You'll need the AT&T ID to sign in. You can create one here. Let us know if you still need help after it's created and you sign in.
Aminah, AT&T Community Specialist
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