Contributor
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2 Messages
No discounts for longterm customers
I have to see your commercials all the time advertising great prices for high speed internet for less than $29 a month any speed - yet it's only for new customers. I could be dishonest and disconnect, have service connected in my husbands name like everyone else - but I keep paying my bill. When I asked for a better rate - you told me nothing is available in my area, really? So you'll give customer service to brand new people - but you won't do anything to maintain the customers you have... Nothing for customer loyalty? Maintaining customers is just as important as building your customer base, and at this rate I doubt that I am the only unhappy customer paying $72 a month compared to the new deal. And then, because of a debit card oversight expiration date - I'm charged a $49 re-instatement fee for service restoral, just for you to push a button, a bit high, is that even legal? $121 for something new people pay less $29... not too high on customer appreciation At&t.
Unhappy customer
Unhappy customer
eddieboysr
Teacher
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7 Messages
10 years ago
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mibrnsurg
Expert
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4.3K Messages
10 years ago
@lg91307 Call sales/CS 1-800-288-2020 M-F 8a-7p, Sat 8a-5p, your local time.
Say CANCEL and they should send you to Retentions that can offer discount/contracts and promos to existing customers. 😉
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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lg91307
Contributor
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2 Messages
10 years ago
Still upset customer.
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IMHO_99
Teacher
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14 Messages
10 years ago
Don't keep playing CS roulette. The DIRECT number to Retentions is 866-446-4115.
AT&T plays this stupid game of hide the cheese (promotions) for existing customers. I know because I have played for 4 years already. They bank on the notion that it's too much of a hassle to switch. This may be the year I call their stupid bluff. What a crappy business model.
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davexnet
Mentor
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37 Messages
10 years ago
A year ago I canceled my TW package after a final straw with them, besides
ever increasing prices (and seemingly hard to get discounts for existing customers)
an item appeared on the bill (it wasn't much, maybe $15) which I wanted an explanation
for and they did their best to obfuscate, and beyond assuring me it was a legitimate charge,
they would not divulge what it was actually for.
I packed up the equipment and took it to the TW payment center and put it on the counter.
Now come all the deals and the friendly offers. I said no and switched to at&t Uverse.
You're right, it is a crappy business model.
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mibrnsurg
Expert
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4.3K Messages
10 years ago
The ATT Uverse order management center? That's what I got dialing it, after the Spanish # push, it rang 3 times and a woman answered. On a Sunday?
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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IMHO_99
Teacher
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14 Messages
10 years ago
I used that number again last Thursday and the Rep said it was Retentions. Of course, she may have been lying (because she works for AT&T and was talking).
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Anonymous
1.9K Messages
10 years ago
My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100 mbps Charter pipeline internet and Sling.
Slate dot com has calculator that will show your savings.
We will save $1545.24 a year by cutting Uverse TV and going with the Amazon Prime, Hulu Plus, Netflix, we already have, and Sling TV.
Use Slate’s calculator to see if dropping cable TV and paying for streaming services will really save you money.
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hex731
Scholar
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134 Messages
10 years ago
Chater is a joke compared to U-verse.
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Anonymous
1.9K Messages
10 years ago
I will only be using the Charter pipeline internet and streaming my services.
My neighbor has the 100 mbps pipeline, and his "slow" speeds are between 50-80 mbps, with peak speeds as high as 95 mbps.
My "turbo" 24mbps uverse, usually runs around 10-20 mbps, but drops to 1-4 mbps and drops out completely pretty regularly, as well as the tv signal being lost, even when nothing else is connected, in the middle of the night, and thats NO joke.
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