No obligation 30 days free trial

i know this is an old discussion but i'm considering starting an internet/TV account with ATT U-verse because of a bizarre situation with my current provider, recently changed from Time Warner Cable to Spectrum. in the past month, i called Spectrum to ask if there was a way i could ad specific sports channels and if so, how much it would cost. i was told by the phone rep that yes, i could get those channels, with the 'silver package,' for $20 more per month plus tax, no other charges, no one needed to come out to my house, they could turn it on from their office instantly if i wanted it.  i was uncertain that they were sure about the channels. she said if it turned out that i didn't get those channels, or for any reason, i could call them and they would cancel it and i would be switched back to my previous plan and pricing. i said i would think about it. I called back a couple of days later and asked all my questions again and what the first rep had said. Second rep said exact same thing, yes i could get those channels, $20/month, turn on instantly from the office, if not what i wanted, could  call them and switch back. So i said OK.  I never got any of those channels, i had my same basic package as before. Then my DVR box started acting up, not responding to remove intermittently.  i called for help with that and the tech support guy told me that although the sales rep had written on the documentation that "no truck" was needed, meaning no one needed to come out to my house for this, in fact he said my box was telling him i needed more hardware, the silver package wouldn't work with my Time Warner Cable box. I told him i didn't want the silver package, they said i could cancel it, i want to cancel it, he said apologetically that i can't cancel it because i was Time Warner Cable and they can't start that back up.  He transferred me to the business department. the rep said he could help me fix the problem, but then he came back and said the system would not let him override it.  I talked to a supervisor, she was apologetic, said she was emailing somebody about it, said they would call me in 3 hours, or if they didn't, to call them back. i called them back in 5 hours. i was told not only did i have the silver package and owed a bill of $200 (my previous bill was $158, this was not $20/tax more, this was more the n $40 more, and i was being billed this even though they never gave me the silver package they were  billing me for, and then the guy told me "you have phone, right?"  i'm like NO!!!! i didn't sign up for Spectrum phone, i have ATT phone and i don't want to change.  He said he was taking off the phone that the sales rep put me down for when she signed me up for silver package that i never got. This was like Alice in wonderland falling down the rabbit hole, it was like the twilight zone, because they were telling me they couldn't change any of this. They couldn't take off the charge on the account, they couldn't give me the hardware to use the silver package, and they couldn't cancel the silver package. One reason was that they said i was not the account owner, which is true.  My son in law signed up for the account 10 years ago.  He moved away 8 years ago, i have no contact with him, they send me the bills in my name, i pay them out of my bank account, but because i was never authorized to stand in for the account holder, they can't do anything on the accountant, they have to talk to him, but there's no way of reaching him, he moved 500 miles away and i have no contact info on him, no address or phone.  Are you getting that there is no one at Spectrum who has any way not solving this problem?  This is not a human company. There are nice humans who are sympathetic but none of them have any authority or ability to do anything and you are not allowed to talk to anyone who can do anything, and there is no accountability for THEIR MISTAKES, no one can correct the mistakes, several representatives tried. It's an unaccountable company. Beware.   They acknowledged the contradiction where they have many times talked to me about the account over the years and recently and not the account holder.  they always ask my name and the account holder's name and then they ask for the last 4 of the account holder's SSN, i give it to them, and then they help me.  In the case of adding the silver package, they didn't require talking to the account holder to do that, but they require it to cancel the silver package.  Come ON.  geez, a big rich company like that doesn't need to blatantly overtly rip off one small person to get an extra $40 a month,  but that is what they are trying to do.  If i disconnect the service, then i have no internet or TV. I'm dependent on internet.  

So here i am trying to find out about ATT internet/TV.  The moral of the above story, in the context of the original poster's message is that if you commit to pay anything under any conditions, make sure you have in writing the things that are important to you.  In your case , it was that you would pay nothing if you canceled within 30 days. I would expect to have to pay for service costs and other fees but if the sales rep told me something better than that, then i would want it in writing. This is a new lesson for me.  Who knew they would lie about really giving me the silver package when i said yes hook me up instantly, who knew they would lie when they said if i didn't like it for any reason i could call them and switch back, who knew that although i would be billed for silver package, i would not be provided with silver package because sales rep put down that no truck was needed (no hardware) so silver package doesn't work, who knew that Spectrum wouldn't care about that, they would just mindlessly bill me and hold me responsible for the bill or else lose my internet connection. Of course, having done this over the phone, i never received any terms and conditions. and unfortunately those terms and conditions are written in ways that make people's eyes glaze over. in the future, i will just want the sales rep to send me an email putting in writing what they are promising. If they won't do that, i will shop elsewhere.