Contributor
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1 Message
No response from AT&T Customer Service
A "Customer Loyalty Specialist" was to return a call yesterday which did not happen. Two weeks ago the same thing, no return call. Yesterday I used the chat customer service which appears they cannot handle my issue; they only can sell you additional services. (Note I have a copy of the chat from yesterday that indicates they will call me in 10-15 minutes) The lack of service is very frustrating and I have been a customer since 2009.
DIRECTVhelp
Community Support
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254.4K Messages
8 years ago
Hi @SallyB,
Sorry to read of your experience. We can help will need more details regarding your account and just sent you a private message via the community forums. Click here to reply back.
-ATTU-verseCare
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ham3843
Scholar
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189 Messages
8 years ago
@SallyB
You are not alone AT&T customer service has become increasingly frustrating to deal with over the past decade or so...They never solve problems, never follow through, and often times will actually add to the original issue you called in to solve. Not to mention many of these reps are downright rude and obnoxious.
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Notafananymore
Contributor
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2 Messages
8 years ago
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browndk26
ACE - Professor
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839 Messages
8 years ago
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JefferMC
ACE - Expert
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36.8K Messages
8 years ago
They normally respond to Private Messages to the ATTCare boxes within 2 business days. Since the Private Messages also generate an e-mail, the not-read PM indicator doesn't necessarily mean that no one has seen your message.
I do not know how the ATTCares box is being handled, because it's brand new.
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disgustedinNH
New Member
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4 Messages
4 years ago
I WAS a customer but I will never- ever be a customer of AT&T again for anything. They are theives.
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joebradley62
Contributor
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15 Messages
4 years ago
Don't worry it is not just you. This is their standard. They are incompetent. 3 hours on the phone this morning transferred from chat to tech support "supervisor" to sales and back to tech support who then wasted another hour to tell me I should be talking with sales... for a technical issue, since he apparently can't do what is needed.
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king2307
1 Message
2 years ago
I have had 3 different representatives say they will call me back because they are unable to handle my issue. 0 called back.
I'm going to cancel everything and go to a competitor because the lack of accountability on these things is mind boggling. I'm at home with a newborn and 3-year old and have no internet / service because AT&T sent the technician to the wrong place and now there is an error on my account preventing rescheduling.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We apologize for your recent customer service experience and we're happy to help with your Internet. @king2307.
We will need to bring you into a DM to further assist you.
You can always check for updates on your tech appointment online.
Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Elmi, AT&T Community Specialist.
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