Contributor

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2 Messages

Sunday, March 29th, 2015 1:20 AM

No Retention Here

Last year at this time comcast raised my price to 184.00 a month for internet and tv. I said no way ,I have had it with stupid pricing.after 24 years of service they would not cut me a deal. So i seen att had a good promotion going for 121.00 a month for better service. So i made the jump to att. The first 2 weeks was terrible. I had to have them come back 7 times in 2 weeks or so. Anyway the finally fixed the problem and have been ok with there service ever since.Well my year is up so i called to see what they could do to keep me as a customer. They offered me 0. All they wanted me to do was downgrade my service to reduce the cost. Now comcast has a 2 year promo going for 120 a month . I explained to them what comcast would offer and they said im sorry but you were on a promo and they could not do anything without reducing what i had. I told them the next time you here from me is when my new comcast is installed,which will monday march 30 to cancel. Im sorry is all i got from them. I will no longer be loyal to any company.Who ever has the best price gets my buisness, Probably be back in 2 years att when my comcast contract expires

Teacher

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9 Messages

10 years ago

There seems to be a lot more trouble switching more than once, than paying a little more. Is there not a third option that could be better? Performance and good customer service is worth more than the price.

Contributor

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2 Messages

10 years ago

Its no problem for me.I had good customer service with comcast before.Never had an issue in 25 years except for price. Now my house is wired for att and comcast,So in 2 years when my comcast subscription runs out I will more than likely come back to att. Comcast will be here at 8am this morning installing my new equipment.When that is done .I will be calling to cancel att. Then we will see more deals come thru,but it will be to late. I will have my new service installed.I did the same thing with comcast last year.They offered all kinds of deals after my att was installed,but it is too late at that point. Im sorry, I need 40 bucks a month more than att needs billions.What I don’t understand is why.You have spent all the money on install fees paper work ,gift cards and so on. Its gravy after the first year for you guys. But that is the model att chooses. Thank you
Russell Kazda

1.9K Messages

10 years ago

I have a friend that has Uverse for a year, the Time Warner Cable for a year, then Dish, then DirecTV, and the cycle repeats.  His house has wires everywhere on the outside and 2 dishs on the roof!!

Tutor

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7 Messages

10 years ago

I just posted a similar complaint and I'll observe the back and forth between providers is stupid.  I've had to negotiate each year wit AT&T to retain a sensible price for a number of years, but I just got off the phone with one of their customer service reps and it looks like I'm heading towards TWC - assuming I go, I'll be there until I can't negotiate a reasonable price again.

 

The only positive outlook on the horizon - I'm in Charlotte, NC and we are on the Google fiber list - I'm fingers crossed waiting for the day when AT&T and TWC have real competition in this market.  (And if things don't improve drastically, I'm guessing that means goodbye to both of them.)

Tutor

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7 Messages

10 years ago

For some reason it double-posted me - deleting the second (redundant version).

Mentor

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35 Messages

10 years ago

I, too, have a friend who just goes back and forth like that between TWC and U-verse.


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