Observer
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5 Messages
Outage in the 75070 Zip code
In Mid September there was a TOTAL outage of all AT&T, Internet, Cell phone, Uverse TV, and Home wired phones in the 75070.. it started on Friday afternoon and came back sometime around 1:30 in the morning. Since then we have had many times where everything locks up, and we get a message on our box to restart the system. Friday night it went down like this 10 times.. I called today and they said that when I called in September they gave me a 10.00 credit and for all the other times they gave me one 10:00 credit. Said there is no problem in our area code,, but my neighbors said they are both having problems.. even had an instance Friday night where I was in the southern most part of the 75070 and cell coverage was out. The guy at the store said AT&T had been up and down all day.
AT&T says there is no problem in our area, (I guess me and my neighbors are just imaging that it is going down) Anyone else having the same problem so we can prove to them I am not lying.
I went to AT&T because Time Warner was not keeping up with Technology, Well Time Warner is up to date now and I Am fixing to Switch,, how bout you?
mibrnsurg
Expert
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4.3K Messages
9 years ago
@Jim0719 If you want to get it fixed:
Contact ATT Uverse Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Jim0719
Observer
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5 Messages
9 years ago
Jim
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mibrnsurg
Expert
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4.3K Messages
9 years ago
Trying to copy/paste anything w/HTML (your post) into the PM box, besides a link?
Edit: Can post the link for your post w/the link (right of smiley) on the work bar above the box.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
I've just recently found that, in addition to cutting and pasting HTML, if you use a word that the word filter doesn't like, it won't tell you that, but the Send button doesn't work.
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Jim0719
Observer
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5 Messages
9 years ago
That worked,, lets see if they really care...
Thanks
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ATTU-verseCare
Community Support
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865 Messages
9 years ago
Hey @Jim0719,
We have received your private message and look forward to working with you to get this corrected. You should be getting a response from us shortly.
-ATTU-verseCare
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Jim0719
Observer
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5 Messages
9 years ago
It just dropped again just for the record..
I am getting REAL tired of this
Jim B[edited for privacy – please do not post personal information]
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Jim0719
Observer
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5 Messages
9 years ago
just for the record it just went down again
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