Contributor
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2 Messages
package change
I called to have HBO deleted from my package. The AT&T Rep. said no problem and that she could also reduce my monthly bill. Great! But today I received via UPS a self-installation guide for a digital phone. I called AT&T again and was told that the previous AT&T Rep. sold me a second phone number. We never talked about a phone, just my package plan and deleting HBO. Doesn't this sound like what Wells Fargo got caught doing?
DIRECTVhelp
Community Support
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254.9K Messages
7 years ago
Hi, we apologize for the delay on your post. We will be happy to review the account and get the issue corrected. We apologize that the phone was ordered without your permission.
^Matt P
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golfcart6
Contributor
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2 Messages
7 years ago
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