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Previous tenant hasn't cancelled service
I got fed up with RCN internet and wanted to switch to ATT. After I signed up, I was told that the old tenant hasn't cancelled his service (he moved out a few months ago). The initial representative that I talked to said I will have to call them back when my landlords office is open and give them his phone number and they'll verify that I live there now but when I called today to do that they said no, the previous tenant himself has to cancel the service. Any solutions (no contact info for previous tenant)?
Anonymous
1.9K Messages
10 years ago
Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
I would think someone from this group will work with you to get this issue corrected. Ask them if you can email or fax them a copy of your lease to prove you live there. Surly the other tenant has to be in default on their bill. Can't imagine the other tenant paying for service when they aren't using it.
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