Teacher
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8 Messages
Promotion not on my bill again
I went to a higher data package that is only 5 dollars more than the one I had. I was supposed to get a promotional rate of 48.99 or 49.99 a month for a year. I still have not seen one bill with that price on it.
I was told my next bill would be at that price 2 months ago----you have 12 more to go at the agreed on price before the price goes to $62 a month.
So tired of having bill problems. ATT is the best service, but the bill is always wrong. It was like this when I had att internet years ago.
I was told my next bill would be at that price 2 months ago----you have 12 more to go at the agreed on price before the price goes to $62 a month.
So tired of having bill problems. ATT is the best service, but the bill is always wrong. It was like this when I had att internet years ago.
Accepted Solution
Official Solution
chiefdore
Scholar
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197 Messages
9 years ago
Log into your account at myATT.
Go down to and click on " change plan". It will show you on the right whether or not anything is planned. This should be done as soon as you get off the phone with someone.
chiefdore
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Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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865 Messages
9 years ago
Hi @catswalkjpgr,
It can take 1-2 billing cycles for you see the rate on paper. As @chiefdore, you can log into your account to verify.
-ATTU-verseCare
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acmy1991
Contributor
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3 Messages
9 years ago
does it mean that we'll have to continue to pay more till the change has been made?
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ham3843
Scholar
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189 Messages
9 years ago
@acmy1991
YES, ALWAYS PAY THE EXACT AMOUNT ON THE BILL!
If there continues to be issues it shows that you have payed your bill in good faith that AT&T will correct the issue and even if you pay the amount that is to be revised it often times will cause a late payment charge and or possibly they might turn off your service....
If the errant bill amount does not get corrected, call the main number and tell the automated system you want to ".cancel service" This will route your call to retention department, Tell the rep that the billing issue has NOT been corrected and that if the problem is not resolved quickly you will be forced to cancel all services since AT&T is not honoring their contractural agreement with you, usually that will get the job done.
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acmy1991
Contributor
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3 Messages
9 years ago
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ameilia
Contributor
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2 Messages
9 years ago
we need to renew our old plan with you
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Danazumot
Tutor
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1 Message
9 years ago
I don't recomend renewing , negotiate a wholeeee new plan .😇😔
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ameilia
Contributor
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2 Messages
9 years ago
Whats the new plan you can offer to us? As long as it is within the budget like what we are paying right now
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catswalkjpgr
Teacher
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8 Messages
9 years ago
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catswalkjpgr
Teacher
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8 Messages
9 years ago
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Randomx007
Tutor
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2 Messages
9 years ago
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Brown90
Mentor
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23 Messages
9 years ago
SAME HERE!! WE WANT WHAT WAS PROMISED TO US!!! NOT WASTING OUR DAY!! BEING TOLD IT WILL BE FIXED BY 8 PEOPLE AND THEN ITS NOT. THEN HEARING IT WONT BE FIXED CHANGE YOUR PLAN. AFTER THEY ALREADY CAME OUT AND DRILLED IN YOUR HOME.
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GatCat74
Mentor
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25 Messages
9 years ago
I made this same deal in January. 9 months now, three or four customer service calls where I was promised it would be fixed every time. Im still being charged by both At&t and Directtv seperately at the rate of about $190 a month when we had agreed to $108! I guess I have to cancel and get my money back through fraud protection BBB or something!
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GatCat74
Mentor
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25 Messages
8 years ago
Yeah, first they will tell you it takes two billing cycles for us to come up with the right bill. Ridiculous on it's face! 9 months, STILL wrong charge. I wonder if they just do it on purpose, hopefully most people won't notice or take the time to call up, they get extra cash!
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chiefdore
Scholar
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197 Messages
8 years ago
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