Teacher
•
11 Messages
Ran The U-Verse Cable But Won't Offer Service
AT&T ran the U-Verse cable past my house a year and a half ago and yet they still deny the service saying it is unavaible. Why would AT&T spend the money to run the cable to add new customers, but then deny the service. It makes it seem like they just dont wan't me as a customer because it took them a 2 months to run the cable like 5 miles outside the town and then a year and a half later they still cant offer the service. Sounds like they just want my neighbors and I to pay outrages bills for running over the data. And then the AT&T rep asks why we didnt connect it to WiFi and I have to inform them that AT&T isn't allowing me to have Internet service through them.
mibrnsurg
Expert
•
4.3K Messages
10 years ago
http://forums.att.com/t5/U-verse-Community-Suggestions/How-to-Get-an-Engineer-to-Show-Up-When-the-neighbor-2-Doors-Down/m-p/4117462#M8690
For you a solution could be this:
http://www.att.com/cellphones/att/wireless-home-phone-and-internet.html#sku=sku7130587
😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
Nightlow
Teacher
•
11 Messages
10 years ago
0
0
Darknessrise
178 Messages
10 years ago
How do you know that the cable ran was for U-verse? AT&T runs quite a lot of cable for other reasons. Did you talk to them?
Do you see any large AT&T boxes in your neighborhood on the side of the road?
Have you tried to just order AT&T DSL? U-verse might not be available, but AT&T DSL might be.
Click here and enter your address http://www.att.com/u-verse/shop/customize.jsp#vucbbb
If it doesn't say U-verse is available, there should be a link at the bottom to order DSL.
It should say "Check out other great ways AT&T can connect you!" and click on the button for DSL.
0
0
Nightlow
Teacher
•
11 Messages
10 years ago
0
0
Darknessrise
178 Messages
10 years ago
Do you have a picture of this AT&T box? U-verse typically has a few boxes close together.
Sometimes cables can be ran to the neighborhood, but it may take years until the actual U-verse box is put into service.
0
0
Nightlow
Teacher
•
11 Messages
10 years ago
If i would make you feel better i can take a picture of the box if you want. I watched them run the cable and they said it was for AT&T U-Verse. If i was going to lie about it i wouldnt be posting on the forum to try and fix the problem. Also it shouldn't take AT&T more than a year and a half after they ran the cable to offer the service, unless they just don't want more customers to make more money.
0
0
willchen
Scholar
•
52 Messages
10 years ago
Maybe you should send a private note and see if the actuall AT&T employees on here can find out more for you. The ACE members aren't employees, just forum members that have been on these forums for a long time. They wouldn't/shouldn't have access to private AT&T internal operations.
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
0
0